IGNOU Helpline Number 2026: Students of Indira Gandhi National Open University (IGNOU) often need help with admission, re-registration, assignments, study materials, examination forms, results, grade cards, certificates, projects, and other academic services. Because IGNOU has different divisions and Regional Centres for different types of student queries, knowing the correct IGNOU helpline number can make it easier to get assistance.
The main IGNOU Student Service Centre (SSC) provides student enquiry and support services. According to the official IGNOU contact information, the Student Service Centre can be contacted at 011-29572513 and 011-29572514. IGNOU also provides separate contact numbers for admission, study materials, examination-related matters, assignment marks, project marks, degree certificates, and other services.
This article provides the IGNOU helpline number, important department-wise contact numbers, Regional Centre contacts, useful links, and answers to frequently asked questions.
IGNOU Helpline Number
The main IGNOU Student Service Centre numbers are:
IGNOU Student Enquiry Number: 011-29572513
IGNOU Student Enquiry Number: 011-29572514
These numbers are intended for general student enquiries and support services. IGNOU’s official contact page lists the Student Service Centre numbers along with contact information for several university divisions.
The official IGNOU Student Service Centre page also lists additional telephone numbers, including 011-29572516, 011-29572511, 011-29572504 and 011-29572505, along with the email address ssc@ignou.ac.in.
Students should choose the department or Regional Centre that handles their particular issue whenever a specialized contact number is available.
IGNOU Contact Number and Important Information
The following table provides some of the most useful IGNOU contact details for students.
| Purpose | IGNOU Contact Number / Information |
|---|---|
| Student Service Centre | 011-29572513, 011-29572514 |
| Student Service Centre additional contacts | 011-29572516, 011-29572511, 011-29572504, 011-29572505 |
| IGNOU Telephone Exchange | 011-29571000 |
| Online Admission | 011-29571528 |
| Admission Enquiry | 011-29571301, 011-29571302 |
| Study Material | 011-29572008, 011-29572012, 011-29572013 |
| Assignment Marks | 011-29571319 |
| Project Marks | 011-29571321, 011-29571324 |
| Practical Marks | 011-29572212 |
| Examination Form / Hall Ticket | 011-29572209, 011-29572202, 011-29532088 |
| Degree Certificate | 011-29572224, 011-29535438 |
| Transcript / Degree Verification | 011-29571524, 011-29572210 |
| General “May I Help You” | 011-29572218 |
| Official Address | IGNOU, Maidan Garhi, New Delhi – 110068 |
| Office Timing | Monday to Friday, 9:30 AM to 6:00 PM |
The numbers above are based on IGNOU’s official contact information. Students should check the official IGNOU website before contacting a department because contact details and responsibilities can change.
What Is the IGNOU Student Service Centre?
The Student Service Centre, commonly referred to as SSC, is an important point of contact for IGNOU learners. It helps students with general support and communication related to university services.
IGNOU describes the Student Service Centre as a central liaison between students, Regional Centres, university divisions and other stakeholders. The centre is intended to support learners and help coordinate student-related services.
For general enquiries, students can try the main Student Service Centre numbers:
011-29572513
011-29572514
The Student Service Centre can also be contacted through ssc@ignou.ac.in.
IGNOU Helpline Number for Admission
If your question is related to IGNOU admission, online registration, admission status or related registration services, you may need to contact the Student Registration Division or Centralised Student Registration Cell.
IGNOU lists the Centralised Student Registration Cell contact number as 011-29571528. Admission enquiry numbers include 011-29571301 and 011-29571302.
Students may need help with issues such as:
- New admission
- Admission status
- Re-registration
- Programme-related registration queries
- Change of address
- Elective change
- Credit transfer
- Other registration-related services
For an admission-related problem, it is generally better to use the registration/admission contact rather than repeatedly calling the general student enquiry number.
IGNOU Helpline Number for Study Material
Students who have questions about IGNOU study material can contact the Material Production and Distribution Division (MPDD).
The official IGNOU contact page lists the following numbers for study materials:
011-29572008
011-29572012
011-29572013
Additional MPDD contact numbers are also listed by IGNOU.
Students can contact the relevant department when they have questions regarding the dispatch or availability of study materials.
Before contacting IGNOU, keep your enrollment number, programme code, admission session and other relevant details ready.
IGNOU Helpline Number for Assignments
Assignment-related queries are common among IGNOU students. Students may want to know whether their assignment marks have been updated or why marks are not appearing in their grade card.
IGNOU’s Student Evaluation Division lists 011-29571319 for assignment marks.
If you have submitted your assignment but the marks are not showing, it is useful to first check the relevant online status and allow sufficient processing time. If the issue remains unresolved, you can contact the appropriate IGNOU department or your Regional Centre.
When contacting IGNOU regarding assignment marks, keep the following information available:
- Enrollment number
- Programme code
- Course code
- Assignment submission details
- Study Centre or Regional Centre
- Session
- Proof of submission, if available
Providing complete information can make it easier for the concerned department to understand the issue.
IGNOU Helpline Number for Project Marks
For project-mark-related queries, IGNOU lists 011-29571321 and 011-29571324 under the Student Evaluation Division.
Students who have completed and submitted a project but cannot see the marks may need to contact the concerned department or Regional Centre depending on the nature of the issue.
It is recommended that students keep a copy of the project submission acknowledgement or other relevant proof before contacting the university.
IGNOU Helpline Number for Exam Form and Hall Ticket
Examination-related issues are handled by the Student Evaluation Division.
IGNOU lists the following contact numbers for examination forms, hall tickets and entrance-test-related matters:
011-29572209
011-29572202
011-29532088
These contacts can be useful for certain examination-related enquiries, including examination form and hall-ticket matters.
Before contacting the university, students should check the official examination portal and their available online information. Many examination services are now provided online.
IGNOU Helpline Number for Results and Grade Card
Results and grade-card-related queries are generally connected with the Student Evaluation Division.
IGNOU lists 011-29572211 for bachelor’s programmes such as BA, B.Sc. and B.Com, while 011-29572212 is listed for master’s programmes and certain bachelor’s programmes including B.Ed., BCA, BSW and other specified programmes.
Students should understand that different programme categories can be handled by different sections. Therefore, when contacting IGNOU about a result or grade card, mention your exact programme and course details.
For example, keep your:
- Enrollment number
- Programme code
- Course code
- Examination session
- Result or grade-card details
ready before making an enquiry.
IGNOU Helpline Number for Degree Certificate
Students looking for information about degree certificates can contact the relevant Student Evaluation Division section.
IGNOU lists 011-29572224 and 011-29535438 for issuance of degree certificates.
If your concern involves a degree, provisional certificate, certificate dispatch or verification, provide your complete student information when contacting the university.
IGNOU Regional Centre Contact Number
IGNOU operates a large network of Regional Centres across India. Regional Centres can be particularly useful when a student needs assistance related to a local study centre, counselling, document submission, assignment submission, practicals or other region-specific services.
The official IGNOU contact page provides Regional Centre-wise student information and enquiry telephone numbers. For example, the official list includes contacts for Jammu, Delhi, Srinagar, Jaipur, Chandigarh, Mumbai, Hyderabad, Kolkata and many other locations.
If your query concerns a local centre, contacting your Regional Centre may be more appropriate than contacting the IGNOU headquarters.
Students should identify their assigned Regional Centre before making a call.
IGNOU Jammu Regional Centre Helpline Number
IGNOU’s official Regional Centre list provides the following student information and enquiry numbers for the Jammu Regional Centre:
0191-2546529
0191-2579572
These numbers are listed on the official IGNOU contact page.
Students belonging to the Jammu Regional Centre can use the Regional Centre contact for region-specific enquiries.
IGNOU Srinagar Regional Centre Helpline Number
The official IGNOU Regional Centre contact list provides the following numbers for the Srinagar Regional Centre:
0194-2311258
0194-2311251
Students associated with the Srinagar Regional Centre can contact the Regional Centre for relevant local student services and enquiries.
Important IGNOU Links
Apart from telephone numbers, students should use IGNOU’s official online services whenever the required service is available online.
| Service | Important Information |
|---|---|
| IGNOU Official Website | Official IGNOU website |
| IGNOU Student Services | Admission, results, study materials, grievances and other services |
| Student Service Centre | General student support |
| Admission Services | Online admission and registration-related services |
| Examination Services | Examination forms, hall tickets and related services |
| Student Grievances | Online grievance-related support |
| Regional Centres | Regional Centre information and contact details |
| Study Material | Study material and related information |
The official IGNOU website provides access to student services including study material status, student grievances, online programmes, FAQs and other resources.
How to Contact IGNOU Helpline?
When contacting IGNOU by telephone, students should keep their information ready. This can help the concerned staff understand the problem more quickly.
You should generally keep the following details available:
- Enrollment number
- Programme name
- Programme code
- Course code, if applicable
- Regional Centre
- Study Centre
- Admission session
- Examination session, if applicable
- Details of your problem
- Any acknowledgement or transaction number related to the issue
For example, instead of saying that your result is not updated, provide your enrollment number, programme code, examination session and the specific course for which the issue is occurring.
What Should You Do If the IGNOU Helpline Does Not Respond?
IGNOU receives a large number of enquiries from students, especially around admission deadlines, examination forms, results, hall tickets and other important academic periods. Therefore, students may sometimes have difficulty getting through on the phone.
If you cannot reach the helpline, you can try the following steps.
First, check whether your problem can be resolved through the official IGNOU online service.
Second, check the contact details of your Regional Centre if the issue is related to a local service.
Third, send an email to the relevant official department when an email address is provided.
Fourth, if the matter is a formal grievance, use the university’s grievance mechanism rather than relying only on telephone calls.
IGNOU provides student grievance support as part of its student services.
Tips Before Calling the IGNOU Helpline
Calling the correct department can save time. Before making a call, identify exactly what you need help with.
For example, admission-related questions should be directed toward admission or registration services, while assignment marks and examination matters may require the Student Evaluation Division.
It is also useful to keep screenshots, payment receipts, assignment submission acknowledgements or other supporting documents available.
Avoid sharing your password, OTP or other confidential account information with anyone. Use official IGNOU contact information rather than relying on numbers received through unofficial social media posts or messages.
FAQ about IGNOU Helpline Number 2026
What is the IGNOU helpline number?
The main IGNOU Student Service Centre enquiry numbers are 011-29572513 and 011-29572514. IGNOU also lists additional Student Service Centre contacts for student support.
What is the IGNOU Student Service Centre number?
IGNOU’s Student Service Centre can be contacted at 011-29572513 and 011-29572514. Additional numbers listed by IGNOU include 011-29572516, 011-29572511, 011-29572504 and 011-29572505.
What is the IGNOU admission helpline number?
For admission-related enquiries, IGNOU lists 011-29571528 for the Centralised Student Registration Cell. Admission enquiry numbers include 011-29571301 and 011-29571302.
What is the IGNOU study material helpline number?
For study-material-related queries, IGNOU lists 011-29572008, 011-29572012 and 011-29572013 under the Material Production and Distribution Division.
What is the IGNOU assignment marks contact number?
The IGNOU Student Evaluation Division lists 011-29571319 for assignment marks.
What is the IGNOU project marks contact number?
IGNOU lists 011-29571321 and 011-29571324 for project marks.
What is the IGNOU examination helpline number?
For examination form, hall ticket and entrance-test-related matters, IGNOU lists 011-29572209, 011-29572202 and 011-29532088.
What is the IGNOU telephone exchange number?
The official IGNOU contact page lists the university telephone exchange number as 011-29571000.
What is the IGNOU helpline number for degree certificates?
IGNOU lists 011-29572224 and 011-29535438 for issuance of degree certificates.
Conclusion
The IGNOU helpline system includes several departments and Regional Centres, so students should use the contact number that matches their specific issue. For general student enquiries, the main Student Service Centre numbers are 011-29572513 and 011-29572514. IGNOU also provides dedicated contacts for admission, study material, assignments, projects, examinations, results, degree certificates and other services.
Before calling IGNOU, keep your enrollment number and relevant academic information ready. If the issue is related to a particular Regional Centre, checking the official Regional Centre contact list can also help you reach the appropriate office.
Because telephone numbers and departmental responsibilities can change, students should verify the latest contact information on the official IGNOU website before making an important enquiry. The official IGNOU contact page remains the best source for updated university and Regional Centre contact details.
